Warranty
After-Sales Service and Technical Support
Our Commitment
Our company is dedicated to providing high-quality, comprehensive after-sales support, placing customer satisfaction as our top priority.
For every service request, we thoroughly analyze the equipment configuration and usage conditions to ensure each partner receives the most effective technical solution and exceptional service. We are committed to maximizing the effective operation of our clients' equipment, providing detailed technical support and robust after-sales consideration to protect the normal use of both software and hardware.
Our core team has over a decade of experience in the R&D, manufacturing, and service of end-point power distribution products. We have established strong partnerships with numerous industry solution providers and maintain a large customer base. Based on the principle of sincere cooperation, we guarantee high-quality technical support and after-sales service to all our partners, backed by our outstanding technical expertise, excellent reputation, and flexible cooperation models in the end-point power distribution field.
Service Programs and Measures
Proactive Service
- Scheduled Follow-up: During the warranty period, we will proactively contact users based on their device records to inquire about usage status, address any issues encountered, provide helpful reference suggestions, and answer relevant questions.
- Feedback Recording: We meticulously record all user feedback and related product information in the respective user files and respond promptly to the reported issues.
- Active Communication: Should any relevant product events occur (e.g., technical upgrades, promotional activities), we will proactively contact users to gather feedback and offer necessary corresponding services.
I. In-Warranty Service Measures
1. Warranty Period
The quality guarantee period (referred to as the "Warranty Period") for products manufactured by our company is 12 months from the date the customer signs for receipt. Key components are also covered for 12 months.
If equipment failure occurs due to quality issues within the warranty scope (excluding damage caused by human error or natural disasters), we will respond within 24 hours of receiving customer notification and provide an after-sales solution, which includes free repair or providing replacement parts.
2. Repair Service Fee Schedule
- In-Warranty: Repair services for products within the warranty period and scope are free of charge.
- Out-of-Warranty: Repair services for products outside the warranty period will be charged at cost price for materials and labor.
3. Warranty Procedure
Should a fault occur, please contact your relevant business representative immediately to report the specific failure details. Our representative will meticulously record the fault and communicate with our production, R&D, and technical departments for further evaluation. Once the cause and solution are determined, we will promptly initiate the after-sales resolution process.
4. Service Records
We maintain detailed records for all follow-up visits and repairs, with dedicated personnel in the after-sales service department responsible for recording and archiving these repair files.
II. Post-Warranty Service Measures
After the expiration of the warranty period, should any product require after-sales maintenance, we will continue to provide repair services at cost or offer necessary spare parts to the customer at a preferential price (contingent on the spare parts not being discontinued).
III. Technical Support
We provide free, detailed remote technical support to our users on a long-term basis. Our technical team is composed of experienced software, hardware, structural, and power distribution engineers who are intimately familiar with our products. Their comprehensive technical knowledge and extensive experience in end-point power distribution guarantee that your concerns are thoroughly addressed, allowing your product to achieve its maximum operational value.