After-sale service

Qunfang Technology has long been committed to providing high-quality and perfect after-sales service, and puts user satisfaction in the first place.

For each partner's after-sales demand, we will understand the equipment configuration and analyse the use of environment and conditions in detail, to provide each partner with the most perfect technical solutions and excellent after-sales service. We attach great importance to the effective operation of the customer's equipment, in order to provide customers with solutions at the same time, detailed technical support and after-sales service considerations, in order to protect customers in the normal use of software and hardware.

Our core team is committed to the end of the power distribution product development, production and service for more than 10 years, has accumulated a wealth of service experience, and with many industry solution providers to establish a good partnership, with a larger customer base. We will be in line with the principle of sincere cooperation, with our outstanding technical strength in the field of terminal power distribution, good reputation and flexible mode of cooperation as a guarantee, to provide quality technical support and after-sales service for all partners of our company.

After-sales service programme and measures:

1.Regular tracking:Our company will contact the users regularly during the warranty period of the relevant products according to the user's file, inquiring about the use status and problems occurred during the period, providing reference suggestions to help the users and answering the relevant questions.

2. Feedback records: our company feedback on the user's feedback on the products provided by the company's problems and related information, recorded in detail in the user's file in the feedback record items, and make timely response.

3. Proactive contact: When the company provides products related events (technical improvements, preferential activities, etc.) occur, we will take the initiative to contact the user to understand the user's views, and provide appropriate services.

I. Warranty period service measures

1、Warranty period

We produce product quality warranty period (referred to as warranty period) for 12 months from the date of customer signing. The main components warranty 12 months, the warranty period, the equipment quality problems and belong to the equipment warranty (man-made damage and natural disasters are not covered by the warranty) matters, our company in the customer's notice after receiving a 24-hour response, and give the sale of the solution is to provide free maintenance or replacement parts.

2、Maintenance service charges

In the warranty period of the Division I warranty product maintenance is not charged, the warranty period outside the product maintenance will be charged at cost price of materials and labour costs.

3、Warranty process

Product failure in the process of use, please contact the first time the relevant business counterparts feedback product use in the specific fault situation, our business counterparts to the failure of the detailed records and our production, R & D and technical departments on the relevant issues for further communication and assessment, to find out the cause of the failure to determine the solution that is to be carried out to solve the problem after the sale.

4、Warranty record

For the return visit and maintenance, we have to establish the appropriate file, and the after-sales service department to record and save the maintenance records.

Second, the warranty period after the expiry of service measures

After the expiration of the warranty period, if there is a need for after-sales maintenance of the product, our company will provide maintenance services according to the cost or preferential to the customer to provide the necessary spare parts (in the case of the product spare parts have not been discontinued).

Third, technical support

Our company will provide free and detailed remote technical support for users for a long time, our technical team has experienced software engineers, hardware engineers, structural engineers and power distribution engineers, familiar with the product, technology, comprehensive, with sufficient knowledge and rich experience in the end of the power distribution, can completely free you from worries, so that the product to give full play to its maximum value of use.